Privacy Policy
Last updated: September 2025
At Built By TrigPoint, we respect your privacy. This policy explains what information we collect, how we use it, and the steps we take to protect it. We aim to keep this simple, transparent, and in line with GDPR and UK data protection law.
Information We Collect
We only collect the information we need to provide our services. This may include:
- Contact form details: Your name, email address, and message so we can respond to your enquiry.
- Analytics data (optional): With your consent, we use Google Analytics to understand how people use our site (e.g. pages visited, time spent, device type). This data is anonymous and helps us improve our website.
- Advertising data (optional): With your consent, Google Ads cookies may be used to deliver relevant ads and measure how effective they are.
We do not collect sensitive categories of data (such as health, financial, or biometric data) through this website.
How We Use Your Information
The information we collect is used for the following purposes:
- To reply to your messages and provide customer support.
- To improve our services and website by understanding user behaviour (via anonymised analytics).
- To deliver and measure the success of advertising campaigns (if you consent).
- To comply with legal obligations, such as record keeping.
We never sell your personal information. We only share it if required by law or if necessary to deliver a service you’ve requested (e.g. payment providers, hosting partners).
Cookies
Cookies are small files stored on your device to make websites work better. On our site:
- Necessary cookies: Always active, required for the basic functioning of the site.
- Analytics cookies: Set only if you give consent, used to see how the site is used so we can improve it.
- Advertising cookies: Set only if you give consent, used to show relevant ads and track ad performance.
You can change or withdraw your consent at any time by clicking the cookie icon on our site. You can also block cookies through your browser settings, but parts of the site may not function properly if you do.
Your Rights
Under GDPR and UK data protection laws, you have the right to:
- Request a copy of the personal data we hold about you.
- Ask us to correct inaccurate or incomplete information.
- Request that we delete your personal data.
- Withdraw consent for analytics or advertising cookies at any time.
- Complain to the Information Commissioner’s Office (ICO) if you believe we are misusing your data.
How We Store and Protect Your Information
We take the security of your information seriously. We use secure hosting providers based in the UK and EU, and data is transmitted over encrypted (HTTPS) connections. Access to data is limited to authorised personnel only.
Where we use third-party services (such as Google Analytics or our hosting provider), we ensure they meet appropriate data protection and security standards.
Third-Party Services
We sometimes use trusted third parties to help deliver our services. These may include:
- Hosting provider: to run our website.
- Google Analytics: for optional, anonymous analytics (if you consent).
- Google Ads: for advertising, if you consent.
These providers may process data on our behalf, but they do not have permission to use it for their own purposes.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, with the date updated at the top. We encourage you to check back occasionally to stay informed.
Contact Us
If you have any questions about this Privacy Policy, please contact us:
- Email: hello@builtbytrigpoint.co.uk
- Address: Built By TrigPoint, Sowerby Bridge, UK